Customer Care Management Model for Service Industry
نویسندگان
چکیده
منابع مشابه
Service improvement by business process management using customer complaints in financial service industry
In financial service industry, service improvement should be considered from process viewpoint and customer viewpoint because the value creation is ultimately linked with internal business processes on the back office and customers are involved as a co-producer of value. In this perspective, customer complaints through call centers are adequate to support the analysis for service improvement in...
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ژورنال
عنوان ژورنال: iBusiness
سال: 2010
ISSN: 2150-4075,2150-4083
DOI: 10.4236/ib.2010.22018